All products purchased from Ronald Sachs Violins (“RSV”) should be carefully inspected upon receipt. RSV offers a 30-day return policy from the date of purchase, on all products including: instruments, bows, cases, *strings, accessories, and sheet music. All items must be returned in like-new condition and in the original packaging and shipping boxes. Original receipt of purchase must be included at the time of return. All returns may be subject to a restocking fee of up to 10% of the purchase price if these requirements are not met.
*Specific instructions for each of the above categories are found below.
Shipping musical instruments can be risky, however, RSV takes every precaution when packaging our instruments to ensure that they arrive safely and in perfect playing condition when they arrive. All instruments and their fittings (bridge, tailpiece, tuning pegs, fingerboard, endpin and strings) should be inspected for any sign of damage from shipping.
RSV should be contacted immediately and notified of any related issues.
As with instruments, bows should be inspected for any sign of damage upon arrival. Bows should be returned in like-new condition. The bow return policy should not be used as an approval period. Bows returned with excessive wear will be subject to the restocking fee. Multiple bows may be requested for trial by using our 7-day approval process. Approval fees are applied towards the purchase price.
Just in “case” you are not happy with yours, we are happy to accept a return or exchange if the case is in the same condition and packing as it arrived to you. Be sure to inspect the case and all its components. Contact RSV immediately with any questions regarding any condition issue or defect. Toll-free line, 844-789-6909.
All strings must be returned in un-opened, un-used condition unless a defect in discovered prior to installation. There will be NO refund on any installed/used strings. RSV should be contacted immediately with any questions or concerns. Toll-free line, 844-789-6909.
All accessory items should be returned in like-new condition within 30-days of receipt. Original receipt of purchase must be included with return.
All sheet music must be returned in the same condition in which it was received within 30-days of purchase. Original receipt must be included for a full refund.
No refunds will be given for special or custom ordered instruments, bows, cases, strings, accessories, or sheet music. No exceptions.